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What Is the Burntide Customer Service Number, and Who Answers It?
The Burntide customer service number is +1 (631) 016-1313, and it belongs to the order desk. That is only half the answer, because a second desk exists, it has no phone line for orders, and sending the wrong question to the wrong desk wastes a day.
The Burntide customer service number is +1 (631) 016-1313, the order desk, which handles orders, tracking, changes, refunds and lot look-ups. Its email is [email protected]. The website desk, [email protected], answers questions about pages, corrections, privacy and press, and cannot see any order.
- Order desk phone: +1 (631) 016-1313.
- Order desk email: [email protected]. Opening hours for the phone line are not published.
- Order desk handles: orders, tracking, changes, refunds and lot look-ups.
- Website desk email: [email protected], Monday to Friday, 9:00am to 5:00pm ET.
- Website desk handles: corrections to pages, privacy, press. It cannot see orders.
- Never expect: a call from either desk asking for a card number.
General information, not medical advice. Neither desk can tell you whether Burntide suits your medicine or your health. For that, ask a doctor or pharmacist. Burntide is a dietary supplement for healthy adults aged 18 and over, and it is not FDA approved, as no supplement is.
Which phone number is the Burntide customer service number?
One number is published for people with an order: +1 (631) 016-1313. It appears in the page header, the footer and the guarantee terms of this website. It is the line the pack names for orders, tracking, changes and refunds.
The same desk has an email address, [email protected], and that address is also printed on the jar label under the distributor line. If a page shows you a different number for the same product, treat it with care and compare it with the label before you ring it.
Burntide customer service number or website email: which desk does what?
Two desks sit behind two sets of contact details. They do different jobs, and neither can do the other’s.
| Question | Order desk | Website desk |
|---|---|---|
| Contact | +1 (631) 016-1313, [email protected] | [email protected] |
| Hours | Not published | Monday to Friday, 9:00am to 5:00pm ET |
| Where is my parcel? | Yes | No, it cannot see orders |
| Start a refund | Yes, by phone with the order ID | No |
| Look up a lot code | Yes | No |
| Report a typo on a page | No | Yes |
| Privacy or press request | No | Yes |
If you email the website desk about a refund, the reply will be the phone number above. That is not a runaround. The two desks hold different records.
What should you have ready before you call?
The desk works from your order, so give it what it needs in the first minute.
- Your full name, as used on the order.
- The email address you ordered with.
- The order ID from the confirmation email. The desk can find many orders without it, but it is faster with it.
- The lot code from the base of the jar, if your call is about a jar rather than a parcel.
- The purchase date, if you are thinking about the 60-day guarantee.
Write the answer down, with the date and the name of the person you spoke to. A note in your phone is enough.
What can the order desk help with?
The pack names four jobs: tracking, changes, refunds and lot look-ups. Here is what each one looks like from your side.
Tracking. The tracking number is in your order confirmation email. The desk can find the order from your name and email if the message went astray. The shipping page on this website lists what is and is not published about parcels.
Changes. If something about the order is wrong, such as a name or an address, ring early. The pack does not publish a change cut-off time, so none is printed here.
Refunds. A guarantee claim starts with a call, not a parcel. The guarantee page lists the steps.
Lot look-ups. The desk holds the batch record for lot BUR-26/BU-7063, and can match a jar’s lot to it.
What can the website desk help with?
This desk writes and checks the pages you are reading. Write to [email protected] if you find a mistake, if your label differs from the one transcribed here, or if you have a privacy or press request. It answers in the hours above.
It cannot see your order, cannot change it and cannot refund it. It also cannot tell you what a supplement will do for you. The contact page on this website sets out the split between the two desks in the same way.
Will anyone phone you first?
No. Orders are placed through the checkout, not by phone, and nobody from either desk calls to sell you something or to ask for a card number, a password or a bank login.
That is worth saying because a phone number for a product draws imitators. If a caller says they are from Burntide customer service and wants payment details, hang up. Then ring the published number yourself, and tell the order desk about the call.
How can you check that a Burntide phone number is the real one?
- Read the label. The email on the jar is [email protected]. A page that gives a different email domain for orders is a flag.
- Compare the number with the header and footer of this website, and with the guarantee page.
- Check that the page selling you the product names the same company as the label: BURNTIDE, 11870 62nd St N, Largo, FL 33773.
- Be wary of numbers found only in a search advert or a social post.
The post on who makes, distributes and sells Burntide explains the three parties in more detail.
Who do you call if Burntide disagrees with you?
Start with a clinician if the problem is more than mild. A customer service line is not a medical service, and the order desk will not diagnose anything.
Then do two reporting steps. Report the reaction to FDA MedWatch. Then ring the order desk with the lot code so the reaction is recorded against the batch. You can ask about the guarantee on the same call. The side effects page lists the effects documented for these ingredients and whether a gummy of this size could reach them.
Do the postal addresses matter?
Yes, but for different reasons. The office address is 175 Water Street, Floor 10, New York, NY 10038, USA. Returns go to a separate address, 477 Madison Avenue, Floor 6, New York, NY 10022, USA. Do not post a parcel to the office address, and do not post anything before you have rung the order desk. A parcel with no name, email or order ID inside it cannot be matched to a refund.
Frequently asked questions
What is the Burntide customer service number?
+1 (631) 016-1313. It is the order desk, which handles orders, tracking, changes, refunds and lot look-ups.
What is the Burntide customer service email?
[email protected] for orders and refunds. For questions about the website’s pages, use [email protected].
What hours does the Burntide order desk keep?
Not published. The website desk keeps Monday to Friday, 9:00am to 5:00pm ET.
Can the website desk check my order?
No. It cannot see orders. It will point you to the order desk phone number.
Will Burntide customer service call me for payment details?
No. Neither desk calls to sell something or to ask for a card number. If someone does, hang up and ring the published number yourself.
Where do I send a return?
Ring the order desk first. Returns then go to 477 Madison Avenue, Floor 6, New York, NY 10022, USA, with your name, email and order ID inside.
Our view
The Burntide customer service number is simple to state and easy to misuse. One number, one email, one desk for orders. A second desk, email only, for the website.
We keep them apart on purpose. A page-writing desk that could not see orders would be useless on the phone, and an order desk that wrote pages would be marking its own homework.
Save the number before you need it, keep the order email, and use the phone for refunds. Use a doctor or pharmacist for anything about your health.
Sources named on this site
- U.S. Food and Drug Administration. MedWatch: The FDA Safety Information and Adverse Event Reporting Program. View source
- U.S. Food and Drug Administration. Health Fraud Scams. View source
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. View source
Last updated October 23, 2026.