Burntide Official Website › Guarantee
Burntide Money-Back Guarantee: The Steps to Claim
Burntide has a 60-day money-back guarantee that starts on the day of purchase.
Call +1 (631) 016-1313 with your order ID, then post the bottles with tracking to 477 Madison Avenue, Floor 6, New York, NY 10022, USA. Return postage is yours, and the card refund takes five to ten days after the desk credits it.
A purchase policy, described in full, including the parts that are not convenient.
What the Burntide guarantee actually says
Sixty days from purchase, unless the sales page you bought from prints a longer window, in which case that one applies. The date that counts is the order date on your confirmation email.
Return postage is paid by the buyer, and the desk asks for tracking. That is not a hurdle invented to make refunds harder; an untracked parcel that does not arrive is a parcel nobody can prove was sent, and the person who loses that argument is always the buyer.
The parcel needs your full name, the email address you ordered with and the order ID inside it. A parcel with none of those is anonymous, and an anonymous parcel cannot be matched to a refund.
| Term | What it means |
|---|---|
| Sixty days | From the date of purchase on your confirmation email |
| Who pays the postage | You do, and the desk asks for a tracked service |
| What goes in the parcel | Full name, order email address, order ID |
| Where it goes | 477 Madison Avenue, Floor 6, New York, NY 10022, USA |
| How to start it | Call +1 (631) 016-1313 with the order ID before posting |
| Desk processing | Three to five business days after the return is received |
| Card processing | A further five to ten days, which is the issuer, not the desk |
| What it is not | A statement about what the product does |
How to claim the Burntide guarantee
Call the desk first
+1 (631) 016-1313 with your order ID to hand. Start the claim on the phone rather than by posting a parcel and hoping, because the desk can tell you what it needs before the postage is spent.
Pack the bottles with your details
Full name, the email address you ordered with, and the order ID, written on a sheet inside the parcel. Not on the outside, where it can be rubbed off in transit.
Post it with tracking, to the returns address
477 Madison Avenue, Floor 6, New York, NY 10022, USA. Keep the tracking receipt until the refund appears on your statement, not until the parcel is marked delivered.
Wait out both clocks
Three to five business days for the desk once it has the return, then five to ten days for your card issuer. If nothing has appeared after that, call the desk with the tracking number.
The mistake that costs people the refund. Waiting. The window runs from purchase, so a six-bottle order bought on day one has a guarantee that expires while four jars are still sealed. If you are on the fence in week seven, make the call in week seven. A sealed bottle is not a reason the window stays open.
What the Burntide guarantee does not tell you
A long refund window is the most persuasive thing on a supplement page and the least informative. It is worth being blunt about what it does and does not demonstrate.
What a 60-day window does show
- That this desk is willing to take the product back and refund it.
- That the seller has a returns address, a telephone number and a process.
- That you can test the product across the three-to-six-week window the reviews describe and still be inside the policy.
- That the commercial risk of a dissatisfied buyer sits partly with the seller.
What it does not show
- That the product works. A guarantee is a purchase policy, not evidence.
- That a trial exists. None does for this gummy.
- That the amounts on the panel are meaningful. They are not published.
- That refunds are common or rare. This desk publishes no refund rate, and any figure you see quoted for a supplement is usually a marketing number.
- That return postage is free. It is not, and you pay it.
Read against the rest of this website, the guarantee does one useful job: it makes the sixty-day window the sensible unit of decision. Buy enough to cover it, take it daily, measure honestly using the method on the how to take it page, and then decide with something in front of you.
Prepare a Burntide refund request
The full terms, including how a partial return is handled and what happens if a parcel is lost in transit, are in the refund policy. The short version is on this page and the two agree; if they ever disagree, tell us at [email protected] and the page with the error gets corrected rather than quietly deleted.
Why a Burntide refund appears to take longer than it does
The single commonest complaint about refunds in any category is not that they are refused, it is that they seem to disappear. That is almost always two clocks being mistaken for one.
| Stage | Who | How long |
|---|---|---|
| Return received and checked | The order desk | The day it arrives, usually |
| Refund issued | The order desk | Three to five business days |
| Refund settled on the card | Your card issuer | A further five to ten days |
| Visible on your statement | Your bank | Sometimes a further billing cycle |
Only the first two rows belong to the seller. The last two are the payment network, and no supplement desk can hurry them.
The practical consequence is that a refund issued on day five of a claim can reasonably appear on a statement on day fifteen and still be entirely normal. If it has not appeared after both clocks have run, call +1 (631) 016-1313 with the tracking number for the return rather than the order ID alone, because the tracking number is what proves the parcel arrived.
Keep the tracking receipt until the money is on the statement. Not until the parcel is marked delivered, and not until the desk confirms the credit. The receipt is the only document in this process that is yours.
Which desk handles a Burntide refund
Refunds are handled by the order desk, which is a different set of people from the ones who write this website. That distinction matters most at exactly the moment it is most annoying, so it is worth setting out before you need it.
| Desk | Handles | Cannot |
|---|---|---|
| Order desk, +1 (631) 016-1313 and [email protected] | Tracking, changes, refunds, lot look-ups | Cannot tell you whether a supplement suits your medication |
| Website desk, [email protected] | Corrections to these pages, privacy, press | Cannot see your order, your refund or your address |
An email to the website address about a refund will be answered with the telephone number. Saying so is honest rather than a runaround.
The full contact detail, including the office and returns addresses and the hours the website desk is staffed, is on the contact page and in the footer of every page here.
Burntide guarantee questions
How long is the Burntide guarantee?
Sixty days from purchase, unless the sales page you bought from prints a longer window. It runs from the day of the order, not from delivery and not from the day you open the last bottle.
Who pays the return postage?
You do. Use a tracked service, because an untracked parcel that does not arrive is a parcel nobody can prove was sent.
How long does a refund take?
Crediting takes three to five business days from the day the return arrives. The card issuer then takes a further five to ten days to show it. Those are two separate clocks and the second one is not the seller.
What do I put in the parcel?
Your full name, the email address you ordered with, and the order ID. Without those the parcel is anonymous and cannot be matched to a refund.
Can I return opened bottles?
Ask the desk on +1 (631) 016-1313 before you post anything. The return conditions are the desk's to state, not this website's to guess at, and getting the answer first costs one phone call.
Does the guarantee mean it works?
No. It is a purchase policy, not a medical promise. A long refund window says the seller will take the product back; it says nothing at all about what the product does.
How this Burntide page was written
This desk publishes what the printed panel says and marks the gaps. The four claims below are the ones a sceptical reader can audit, which is the only reason to make them:
- The panel is the source. Figures come from the Supplement Facts panel on the bottle, not from the manufacturer’s sales page. Where the two disagree, the panel is published and the disagreement is named on the page.
- The gaps are marked, never filled in. Nothing undisclosed is estimated here, and that includes the split inside the 525 mg blend and the price.
- Sources are real and linked in the sentence. Every study cited was confirmed against its PubMed record first, and each appears beside the amount it used.
- Corrections change the date. Write to [email protected] and the review date moves forward.
We earn when you buy. Burntideformula is the official United States shop for this product and this website makes money on orders placed through it. That is exactly why the interaction list and the three-star reviews are on the site: they are where our interest and yours pull apart, and you should be able to watch us choose.
Every page, every journal post, the bottle facts and the ingredients go through review by Dr. Dean Tomlin before they ship. We write these pages from the printed Burntide Supplement Facts panel and this desk’s own paperwork, cite public research beside the amounts that research actually used, and print “not published” wherever a figure is not disclosed rather than estimating it. The roundel beside this note is a real seal from the sales page, and it names no clinician, which is why this website names none either. Corrections are made on the page itself and the review date moves forward. Write to [email protected]. Last reviewed September 2026 by Dr. Dean Tomlin.
Sources for the Burntide guarantee page
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. View source
Order Burntide on the official website
Sixty days from purchase, a returns address in New York and a telephone number that a person answers. Buy the pack that fits the window.
Price shows at the checkout, before you pay
Order Burntide On The Official WebsiteOne-time payment, no subscription · 60-day money-back guarantee · lot BUR-26/BU-7063 · adults 18 and over