Burntide Official Website › Contact
Contact Burntideformula: Which Desk Answers What
Tracking, changes and refunds go to the order desk on +1 (631) 016-1313 or [email protected]. Corrections to these pages, privacy and press go to [email protected], Mon–Fri 9:00am–5:00pm ET. The website address cannot see orders, so sending a refund request there only produces a reply with the telephone number in it.
The fastest route to an answer is picking the right desk first.
Which Burntideformula desk to contact
| Desk | Handles | Genuinely cannot |
|---|---|---|
| Order support +1 (631) 016-1313 [email protected] | Tracking, delivery changes, refunds, lot look-ups, anything about a parcel | Cannot advise on whether a supplement suits your medication. That is a pharmacist |
| Website desk [email protected] Mon–Fri 9:00am–5:00pm ET | Corrections to these pages, factual errors, privacy requests, press | Cannot see your order, your refund, your address or your tracking |
Sending an order question to the website address is not a disaster; it simply adds a day. The reply will contain the telephone number and nothing else it is able to say.
Orders are placed through the checkout, not on the telephone. The number on this page handles everything after a sale. Nobody from this desk will telephone you to sell you anything or to ask for a card number, and a call that does either is not this desk.
- Website
- https://burntideformula.com/
- Role
- Official U.S. Burntide shop
- Order desk phone
- +1 (631) 016-1313
- Order desk email
- [email protected]
- Website email
- [email protected], Mon–Fri 9:00am–5:00pm ET
- Office
- 175 Water Street, Floor 10, New York, NY 10038, USA
- Returns
- 477 Madison Avenue, Floor 6, New York, NY 10022, USA
- Label distributor
- BURNTIDE, 11870 62nd St N, Largo, FL 33773, as printed on the bottle
- Lot on record
- BUR-26/BU-7063, certificate reference BUR-7063-26-BU
Prepare a message about a Burntide order
Tell us about an error on this Burntide website
If the bottle in your hand disagrees with a page here, the bottle is right. A label revision, a changed panel or a different lot code is exactly the kind of change a website is slow to notice, and the correction route is deliberately short.
Corrections are made on the page itself and the review date at the foot of it moves forward the same day. That is the whole policy, and it is described in more detail on the about page.
Three questions Burntideformula should not be your source for
Whether this suits your medication
A pharmacist can read the panel and knows what you take. This desk can do the first and not the second. Take the jar or a photograph of the panel with you.
Whether you should be taking it at all
That is a clinician's question, particularly if you are under a physician's care. The label says so and this website does not soften it.
A medical emergency
Contact a clinician or emergency services. Then report the reaction to FDA MedWatch and call this desk afterwards so the lot number is on record here too.
The safety page sets out the categories worth checking with a pharmacist before the first gummy, and it is the page this website would rather you read than this one: side effects and interactions.
What happens after you contact Burntideformula
Pick the desk
Anything about an order goes to the telephone number. Anything about these pages goes to the website address. That single choice is most of the delay people experience.
Give three things
Full name, the email address on the order, and the order ID. Those three find an order; a brand name and a rough date frequently do not.
Expect a reply within a business day
The website desk is staffed Mon–Fri 9:00am–5:00pm ET. The order desk is a telephone line, so for anything time-sensitive it is the faster route by a wide margin.
If you are claiming the guarantee, do it by telephone rather than email and do it before posting anything. The reasons, including the two separate clocks on a refund, are on the guarantee page.
Calls, emails and messages that are not Burntideformula
Supplement buyers get targeted, and the category has a fraud problem the FDA documents in its own health fraud pages. So it is worth stating plainly what this desk does and does not do, before somebody claiming to be it contacts you.
What this desk does
- Answers +1 (631) 016-1313 during business hours.
- Replies from [email protected] about orders and from [email protected] about pages.
- Asks for a full name, an order email and an order ID to find an order.
- Sends one order confirmation email containing the order ID and the tracking number.
What this desk never does
- Never telephones you to sell you anything.
- Never asks for a card number by telephone or by email.
- Never asks for a password, a social security number or a bank login.
- Never charges a recurring payment, because there is no subscription to charge.
- Never contacts you about an order you did not place.
If something claiming to be this desk does any of the things in the right-hand column, it is not this desk. Hang up or delete it, then call the published number yourself from this page rather than from the message. That one habit defeats almost every version of this.
A product problem, as opposed to a contact problem, is reported to FDA MedWatch, and it is worth doing whether or not you also call here. Individual reports are the only way a pattern becomes visible.
What Burntideformula does with what you send
The short version, with the full version in the privacy policy. This website does not run a database, an account system or a newsletter, and the two forms on this page do not transmit anything at all.
- ›The forms here have no backend and send nothing. They print an address instead
- ›This website does not process payments and never sees a card number
- ›Email you send to either desk is used to answer you, not to build a list
- ›The order desk holds order records because it has to ship and refund them
- ›Ask [email protected] about a privacy request and it will be routed
Brevity here is deliberate, because there is deliberately little to describe. A static website with no forms that submit has very few ways to collect anything, and saying so in five lines is more useful than five hundred words that say the same thing.
Burntideformula contact questions
What is the Burntide phone number?
+1 (631) 016-1313. Call it for tracking, a change to an order, or a refund. It is not a way to place an order, and nobody from this desk will ever telephone you to ask for a card number.
Which email should I use?
[email protected] for anything about an order. [email protected] for a correction to a page, a privacy question or a press enquiry. That second address cannot see orders at all.
Why do the forms on this page not send anything?
Because this is a static website with no backend. A form that appears to submit and silently fails is worse than no form, especially for somebody trying to claim a refund, so these print the address to send the same details to instead.
How quickly will I get a reply?
The website desk replies within one business day, Mon–Fri 9:00am–5:00pm ET. The order desk is a telephone line and is the faster route for anything time-sensitive, such as a delivery address that needs changing.
What details should I include?
Your full name, the email address you ordered with, and the order ID from the confirmation email. Those three find an order. A brand name and a rough date usually do not.
How this Burntide page was written
This desk publishes what the printed panel says and marks the gaps. The four claims below are the ones a sceptical reader can audit, which is the only reason to make them:
- The panel is the source. Figures come from the Supplement Facts panel on the bottle, not from the manufacturer’s sales page. Where the two disagree, the panel is published and the disagreement is named on the page.
- The gaps are marked, never filled in. Nothing undisclosed is estimated here, and that includes the split inside the 525 mg blend and the price.
- Sources are real and linked in the sentence. Every study cited was confirmed against its PubMed record first, and each appears beside the amount it used.
- Corrections change the date. Write to [email protected] and the review date moves forward.
We earn when you buy. Burntideformula is the official United States shop for this product and this website makes money on orders placed through it. That is exactly why the interaction list and the three-star reviews are on the site: they are where our interest and yours pull apart, and you should be able to watch us choose.
Every page, every journal post, the bottle facts and the ingredients go through review by Dr. Dean Tomlin before they ship. We write these pages from the printed Burntide Supplement Facts panel and this desk’s own paperwork, cite public research beside the amounts that research actually used, and print “not published” wherever a figure is not disclosed rather than estimating it. The roundel beside this note is a real seal from the sales page, and it names no clinician, which is why this website names none either. Corrections are made on the page itself and the review date moves forward. Write to [email protected]. Last reviewed September 2026 by Dr. Dean Tomlin.
Sources referenced on this Burntideformula contact page
- U.S. Food and Drug Administration. Health Fraud Scams. View source
- U.S. Food and Drug Administration. MedWatch: The FDA Safety Information and Adverse Event Reporting Program. View source
- National Center for Complementary and Integrative Health. Using Dietary Supplements Wisely. View source
Order Burntide on the official website
A published telephone number, two published addresses and a desk that says what it cannot do before you ask it.
Price shows at the checkout, before you pay
Order Burntide On The Official WebsiteOne-time payment, no subscription · 60-day money-back guarantee · lot BUR-26/BU-7063 · adults 18 and over